Solution:
There are many possible reasons why this problem can occur.

Suggestions:

A. Check for program updates

A new program version might be available that might offer a solution for the problem.

B. Try a different drive

Some problems can be resolved by trying a different drive if you have more than one drive in your computer. You can choose a different drive on the "Insert CD/DVD/Blu-ray Disc" page.

C. Update the firmware of the CD/DVD/Blu-ray Disc burner

The websites of many burner manufacturers provide information on how to install a firmware update. These updates can solve problems with the burner. Please read the provided information carefully before installing an update.