RoboForm : RoboForm does not attach to my browser. Why?
There are several reasons why RoboForm cannot attach to your browser. This simple troubleshooter will help you to determine the cause of the problem and how to fix it.
1. You are using a browser in which RoboForm does not work.
RoboForm does not work in Opera, Netscape 4, and Compuserve 7. RoboForm works in Internet Explorer, browsers based on IE and browsers based on Gecko (Mozilla, Firefox, Netscape 7 and 8).
For a complete list of supported and not-supported browsers check Official Browser List.
If your browser is not in this list, contact us and we will add it, if it is possible.
2. You are using Netscape, Mozilla or Firefox and you did not install RoboForm Adapter for these browsers.
3. You did not install RoboForm in this Windows account. RoboForm must be installed in each Windows account that wants to use it. Install RoboForm in the Windows account where you want to use it or for All Users.
4. Your Limited Windows account is not allowed to install software. Change your account type to Power user or Administrator, these users are allowed to install software. You will have to login to Administrator and change your account privileges. Limited user can only install a limited version of RoboForm that requires presence of RoboForm Taskbar icon to operate.
5. You are using an IE-based browser that is not the IE itself (AOL, MSN) and RoboForm Taskbar icon is not running in the Windows Taskbar, at the lower right corner near the clock. Make sure that RoboForm Taskbar Icon is running in the Taskbar. You can start it by selecting "Start -> Programs -> AI RoboForm -> Taskbar Icon".
5a. You are using an IE-based browser that is not the IE itself (AOL, MSN) on Windows 98, NT, 2000 and Microsoft Active Accessibility is not installed. Run AA Installer if RoboForm asks for it.
6. You may have changed the RoboForm User Data folder to a folder that contains no Passcards. Verify that you still can see your Passcards by starting the Passcard Editor (Passcards -> Edit) and verifying the list of Passcards. Use the "Passcards -> Refresh" command to make sure that cached Passcards are in sync with Passcard files on your hard drive.
If RoboForm "forgot" where your Passcard files are located, you can find them using this advice.
7. You may be using an old or buggy version of RoboForm. Check your current RoboForm version in "Help -> About" dialog. The first thing to do is to upgrade to the latest official version available for download at download page.
1. You are using a browser in which RoboForm does not work.
RoboForm does not work in Opera, Netscape 4, and Compuserve 7. RoboForm works in Internet Explorer, browsers based on IE and browsers based on Gecko (Mozilla, Firefox, Netscape 7 and 8).
For a complete list of supported and not-supported browsers check Official Browser List.
If your browser is not in this list, contact us and we will add it, if it is possible.
2. You are using Netscape, Mozilla or Firefox and you did not install RoboForm Adapter for these browsers.
3. You did not install RoboForm in this Windows account. RoboForm must be installed in each Windows account that wants to use it. Install RoboForm in the Windows account where you want to use it or for All Users.
4. Your Limited Windows account is not allowed to install software. Change your account type to Power user or Administrator, these users are allowed to install software. You will have to login to Administrator and change your account privileges. Limited user can only install a limited version of RoboForm that requires presence of RoboForm Taskbar icon to operate.
5. You are using an IE-based browser that is not the IE itself (AOL, MSN) and RoboForm Taskbar icon is not running in the Windows Taskbar, at the lower right corner near the clock. Make sure that RoboForm Taskbar Icon is running in the Taskbar. You can start it by selecting "Start -> Programs -> AI RoboForm -> Taskbar Icon".
5a. You are using an IE-based browser that is not the IE itself (AOL, MSN) on Windows 98, NT, 2000 and Microsoft Active Accessibility is not installed. Run AA Installer if RoboForm asks for it.
6. You may have changed the RoboForm User Data folder to a folder that contains no Passcards. Verify that you still can see your Passcards by starting the Passcard Editor (Passcards -> Edit) and verifying the list of Passcards. Use the "Passcards -> Refresh" command to make sure that cached Passcards are in sync with Passcard files on your hard drive.
If RoboForm "forgot" where your Passcard files are located, you can find them using this advice.
7. You may be using an old or buggy version of RoboForm. Check your current RoboForm version in "Help -> About" dialog. The first thing to do is to upgrade to the latest official version available for download at download page.
O.S
