123 Live Help is a web-based live support software designed for sales representatives or live support staff to engage in one-to-one chat with web site visitors. It is implemented with a Java server and a Flash client. Visitors may be queued until a live supporter is available for chatting. A chat may be transferred from one supporter to another. Frequently used responses can be predefined for quick use. Chatting with multiple people at once is supported.

123 Live Help Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.

123 Live Help Server Software Main Features:

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Live chat/ Real-time Text Chat

123 Live Help java server enables instant chat between customer and live supporter.

Web-based Client- flash chat client

123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users don't need to download any plug-in application to chat directly with staff.

One to One Chat

(potential) Customers may chat directly with live supporter on one-to-one base.

Visitors Waiting in Queue

Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they've waited.

Chat Transfer

A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer.

Canned Answers

Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers.

Auto-detect Customer Language

and display interface language.

Member or Guest

Visitors can choose to directly chat as guest, or register to keep his identity.

Multiple Chat Requests

One staff chatting with multiple people at once is supported. Also, multiple staff members are supported.

Push URL

Push web pages to the visitor.

Custom UI

Customizable client interface, and skin collection to choose the right style from.

Integrate External Database

123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.

Auto-detect User Details

Auto-detect extensive visitors information including IP address and country, display summary in staff window.

Backend Monitor

Admin has overall power to monitor all the live chat conversation.

Sound Notification

Sounds will be played on client login.

Department Management

Department or channel can be added or removed, with this feature, you can even serve multiple websites at the same time. And you can even support multiple websites at the same time!

Account Management

Admin and staff management. Admin can view staff rating, too.

Search Transcripts

History are perfectly kept in 123 Live Help and can be searched by admin or staff members by date range, or for specific staff or customer.

Rate the staff

With the rating system of 123 Live Help, your clients will have the access of voting and rating the staff members.( admin is empowered to view staff rating, too, which helps you better manage your online customer support team.)

Easy-to-use

User friendly interface.

What benefit 123 Live Help Chat Server Software has?

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Boost online revenues

You will increase your online sales with higher conversion rates and larger order size.

Shorten sales cycle

By showing customers a live personnel is always just a click away, you can close sales faster.

Increase customer satisfaction and confidence.

Your customers experience shorter waiting time and get immediate answers to their questions.

Increase staff productivity. Reduce service costs.

Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.

Manage live support staff members efficiently.

With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.

Make web site live and interactive

It can be used in both pre-sales and post-sales activities, for business of any size.

Why 123 Live Help?

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Full solution: 123 Live Help consists of two parts, the server license and the hosted service.

You can choose either part or both.
If you choose license only, then you can run it under your own domain and site, there's no monthly fee involved.
If you choose hosted solution only, then you don't need to worry about installation or maintenance, you don't need a server either.

Java server, enables real-time communication for customer support.

Flash client, fully customizable and brandable, animation can be added to be more attractive.

Database integration: it can seamlessly integrate your website existing database with the live support software.

Reasonable price for full features on customer support and online sales.

Flexible: The server is cross-platform, the client is all-browser compatible.

Multi-language support.

Source advantage: you may modify the client source file to better fit your style.