The Fixit Knowledge Base has been designed to provide a complete knowledge management solution for your business.

Use it within your Call or Service Centre, to help provide quick, accurate answers to your customer and clients queries and problems. Allow your customer and clients access to the more straightforward support queries through the self-help module, giving them 24x7 access without the need to talk to your support staff.

Reduce your staffing levels as a result, or take on more customers and clients with the same numebr of staff. How you maximise the return on the benefits the Fixit Knowledge Base provides you with, is entirely up to you. For a summary of these, click on the benefits link.

Use it as a pre-sales tool, answering questions about your products for your potential customers.

Use it to provide training for new staff to ensure they get the same information time and time again.

Fixit Knowledge Base provides the tools to capture and manage the whole knowledge management cycle, together with any this whole process, and much more besides.

Fixit Knowledge Base Key Benefits:

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24 x 7 access for your staff and customers/clients

Less contacts for your support staff to handle

Reduced operational costs

Less referrals to more technical, more expensive staff and 3rd party technicians

Reduced call/query handling time

Consistent, and accurate answers to queries

Provides a valuable training aid for new, and experienced staff

Improved customer satisfaction as a result of accurate, fast resolution to problems

Allows you to provide more technical queries to your lesser technical staff

System Requirements:

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The Fixit Knowledge Base has been written using 100% ASP/VBScript

It has been tested with Access 2000, MySQL and SQL Server, on Windows 2000 running IIS5

Download file includes an Access database, and MySQL and SQL Server setup scripts