Akeni Live help and Secure Instant Messaging is a hosted service (pricing is monthly subscription per operator) that allows visitors to your web site to communicate with sales people and customer support staff. The visitors only need a web browser, without the need to install Java, Flash, or Active-X controls. The application is hosted on Akeni's own server, with us providing the administration and support for it. All you need to do is to download and install a small, easy to use client side software.